To protect the safety of our clients and staff, a health and safety protocol has been implemented.

These safety measures, which go far beyond the guidelines issued by the CDC, ensure that you will be treated in complete safety.

• Our personalized arrival procedures have been temporarily put in place. If you did not receive a COVID pre-screening phone call the morning of your appointment then please do not come directly in, instead just ring the doorbell and somebody will come outside and together you will go over the COVID pre-screening questionnaire.
• If you feel more comfortable wearing a mask, any kind will do i.e: bandana, scarf, a medical or homemade mask. If you do not have one and you would like to wear one, then please ask and we can provide one for you.
• On your way in, please use the hand sanitizer located in the foyer, then you can have a seat on one of the white chairs or one of our staff will bring you directly into the treatment room.
• We ask that loved ones, drivers, caregivers do not accompany you inside the clinic.
• There are posted education and guidelines outside the building and throughout the clinic, so please take a moment to read them.
• After your treatment is complete, you will proceed to the front desk as usual. Please stand 2 meters (6 feet) from any person for safe distancing.
• At checkout, our staff will confirm the total amount for your treatment and the ideal time for re-booking. We will have multiple touch less options for payment. Debit and credit machines are the preferred method of payment to avoid the handling of money.
• Lighter patient scheduling is being done to reduce client load and to aid with social distancing. This will help enable our staff sufficient time to complete all appointment tasks and duties in the safest, most comprehensive manner. The clinic will be closed from 12 to 1 o’clock for staff breaks and cleaning. If you need curbside pick-up during this time, then please let us know and we will arrange for your products to be brought out to you.
• We have enhanced our disinfection procedures on all surfaces, equipment, office supplies, chairs, beds, door handles, computers, keyboards, telephones, payment machines, washrooms and anything that may be touched unconsciously.
• Lastly, by booking a treatment with Renew Laser & Skin Clinic you understand and agree that all treatments are voluntary and at your own risk.

We understand that some of these new requirements may be inconvenient and we appreciate your patience while we work through this together.

In the words of Dr. Bonnie Henry, “BE KIND, BE CALM, BE SAFE” and we look forward to seeing you at your next appointment.

Sincerely,
Renew Laser & Skin Clinic